Privacy Policy

Dixie Kitchen Distributors ("we," "us," or "our") is committed to protecting the privacy of our customers, contractors, and business partners. This Privacy Policy describes how we collect, use, and safeguard your personal information.

Information We Collect
In the course of providing cabinetry sales, installation, and service, we may collect the following information:
•Name and contact information (phone number, email address, mailing address)
•Service address and project details
•Order and transaction history
•Communication preferences

How We Use Your Information
We use the information we collect for the following purposes:
•Processing and fulfilling orders for cabinetry, countertops, and related products
•Scheduling and coordinating service appointments and installations
•Sending transactional notifications via SMS or email, including appointment confirmations, technician arrival alerts, order status updates, and delivery notifications
•Responding to inquiries and providing customer support
•Maintaining internal business records

SMS/Text Messaging
If you provide your mobile phone number, you may receive transactional text messages related to your service appointments, orders, or deliveries. These messages are strictly informational and are not used for marketing or promotional purposes. Message frequency varies based on your service activity. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.

Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:
•With service providers who assist us in operating our business (e.g., SMS delivery services), subject to confidentiality obligations
•When required by law or to comply with legal process
•To protect the rights, safety, or property of Dixie Kitchen Distributors or others

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the information below.

Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us
If you have questions about this Privacy Policy, please contact us:
Dixie Kitchen Distributors
605 N Broadway St, Knoxville, TN 37917
Phone: (865) 546-3681
Email: info@dixiekitchen.com